As mentioned in your previous post, This question is already answered in another thread here. I'd recommend checking there for your answer. In an effort to keep the Community Forum organized and make it easier for other users to find information, we ask that users continue the conversation in existing threads, instead of opening new ones about the same topic. For this reason, I'll be closing this topic.
As mentioned in that other post, you'll need to reach out to private support for help with this. We can't discuss specific account details in the public forum.
Mark helpful posts with Accept as Solution to help other users locate important info. Don't forget to give Kudos for great content!