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Copilot Lvl 2
Message 1 of 4

Mindboggling Steam Problem

I recently built my computer and everything was running perfectly fine until one day steam just suddenly said that it wasn't connected to the internet and wouldn't let me download/update anything. I uninstalled and reinstalled and now it tells me that it cannot complete the installation because steam is not connected to the internet, however, everything else is connected. I have tried to find the solution to this for over a month to no avail. I was told to offer my problem to the almighty masses of Github in hopes that someone would recognize the cause before I decide to just cut my losses and wipe my computer as a last resort. 

If there is any info that I do not have attached and you believe would help, let me know and I will add it.

I have gone through all the normal troubleshooting to fix similar steam problems (firewall, antivirus, etc.), none of which have proven effective

 

This is what the steam bootstrap log gives me each time steam attempts to startup and the fatal error is below that:

[2019-11-07 17:52:24] Startup - updater built May 21 2018 14:21:49
[2019-11-07 17:52:24] Verifying installation...
[2019-11-07 17:52:24] Unable to read and verify install manifest D:\Program Files (x86)\Steam\package\steam_client_win32.installed
[2019-11-07 17:52:24] Verification complete
[2019-11-07 17:52:24] Downloading update...
[2019-11-07 17:52:24] Checking for available updates...
[2019-11-07 17:52:24] Download failed: http error 404 (client-download.steampowered.com/client/steam_client_win32)
[2019-11-07 17:52:25] Download failed: http error 404 (media.steampowered.com/client/steam_client_win32)
[2019-11-07 17:52:25] Failing manifest download with http error 404 (media.steampowered.com/client/steam_client_win32)
[2019-11-07 17:52:25] Error: Download failed: http error 404
[2019-11-07 17:52:25] Error: Steam needs to be online to update. Please confirm your network connection and try again.
[2019-11-07 17:52:26] Shutdown

Capture2.png

 

3 Replies
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Commander Lvl 2
Message 2 of 4

Re: Mindboggling Steam Problem

Hi @The-Internet-1,

 

Welcome to the Github Community Forum!

 

Maybe the problem is on this line:

 

[2019-11-07 17:52:24] Unable to read and verify install manifest D:\Program Files (x86)\Steam\package\steam_client_win32.installed

 

I don't know if is right but maybe is not the connection the problem. The installer cannot find the manifest and set up some info that are on there. Did you download the installer on the official page? This is the link store.steampowered.

 

Try to download again and retry install it.

 

Did you try post this error on the community forum of steam? This is the link steamcommunity.

 

-Gabriele-

 

Mark helpfull posts with Accept as Solution to help other users locate important info. Don't forget to give Kudos for great contents!

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Copilot Lvl 2
Message 3 of 4

Re: Mindboggling Steam Problem

Hi @Wabri,

 

Thank you for your response and I applogize for getting back to you so late.

 

I did in particular recognize both that line and three more below it which mention that the client download and the manifest both failed due to a 404 error which goes back to Steam not even recognizing my connection in the first place.

 

I did uninstall and reinstall my steam, but sadly this had zero effect as the problem still persists.

 

The thing that perplexes me is that Steam is the only application which is heavily impacted by this. I have other very minute problems with other applications/games that point toward similar problems, but nothing so dramatic as what is taking place with steam.

Could it be that there is a simple factor which has been overlooked?

Or possibly that my router is blocking specific connections to my PC?

At this point I am far beyond my current computer knowledge and dont even know where the possibilities begin, nor end.

 

-Garrett- 

Copilot Lvl 2
Message 4 of 4

Re: Mindboggling Steam Problem

hello Steam always had troubles with internet conection