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Copilot Lvl 2
Message 1 of 2

Mindboggling Steam Problem

I recently built my computer and everything was running perfectly fine until one day steam just suddenly said that it wasn't connected to the internet and wouldn't let me download/update anything. I uninstalled and reinstalled and now it tells me that it cannot complete the installation because steam is not connected to the internet, however, everything else is connected. I have tried to find the solution to this for over a month to no avail. I was told to offer my problem to the almighty masses of Github in hopes that someone would recognize the cause before I decide to just cut my losses and wipe my computer as a last resort. 

If there is any info that I do not have attached and you believe would help, let me know and I will add it.

I have gone through all the normal troubleshooting to fix similar steam problems (firewall, antivirus, etc.), none of which have proven effective

 

This is what the steam bootstrap log gives me each time steam attempts to startup and the fatal error is below that:

[2019-11-07 17:52:24] Startup - updater built May 21 2018 14:21:49
[2019-11-07 17:52:24] Verifying installation...
[2019-11-07 17:52:24] Unable to read and verify install manifest D:\Program Files (x86)\Steam\package\steam_client_win32.installed
[2019-11-07 17:52:24] Verification complete
[2019-11-07 17:52:24] Downloading update...
[2019-11-07 17:52:24] Checking for available updates...
[2019-11-07 17:52:24] Download failed: http error 404 (client-download.steampowered.com/client/steam_client_win32)
[2019-11-07 17:52:25] Download failed: http error 404 (media.steampowered.com/client/steam_client_win32)
[2019-11-07 17:52:25] Failing manifest download with http error 404 (media.steampowered.com/client/steam_client_win32)
[2019-11-07 17:52:25] Error: Download failed: http error 404
[2019-11-07 17:52:25] Error: Steam needs to be online to update. Please confirm your network connection and try again.
[2019-11-07 17:52:26] Shutdown

Capture2.png

 

1 Reply
Commander Lvl 2
Message 2 of 2

Re: Mindboggling Steam Problem

Hi @The-Internet-1,

 

Welcome to the Github Community Forum!

 

Maybe the problem is on this line:

 

[2019-11-07 17:52:24] Unable to read and verify install manifest D:\Program Files (x86)\Steam\package\steam_client_win32.installed

 

I don't know if is right but maybe is not the connection the problem. The installer cannot find the manifest and set up some info that are on there. Did you download the installer on the official page? This is the link store.steampowered.

 

Try to download again and retry install it.

 

Did you try post this error on the community forum of steam? This is the link steamcommunity.

 

-Gabriele-

 

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