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Copilot Lvl 2
Message 1 of 3

can't upgrade plan, and our repository is locked.. and no reply from github support..


we had a free private repo named `zibann`
then we upgraded it to `individual pro $7` and paid year

 

Then we converted it to organization and was going to upgrade to `Team`


However it's impossible to upgrade..
When we try to pay, the plan starts a year later (after the 7$ plan finishes)

There's no way to upgrade from $7 individual to Team..

 

Our repository is blocked currently. and can't use it.. please fix it ..

2 Replies
Pilot Lvl 3
Message 2 of 3

Re: can't upgrade plan, and our repository is locked.. and no reply from github support..

Ooh, that's mightily annoying :(

 

Unfortunately waiting for support is the only option here. Forum members can't really do anything about billing issues. When did you contact them?

Copilot Lvl 2
Message 3 of 3

Re: can't upgrade plan, and our repository is locked.. and no reply from github support..

It's been like 5 days now.. frustrating.