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Copilot Lvl 2
Message 1 of 11

Unable to use private repository

Solved! Go to Solution.

I am able to create private repository now (free account). But when fetching/pushing, I got error:

remote: Your account is disabled. Please see https://github.com/account/billing

 

One thing I remember that might be relevant is that I joined student account plan which has been expired years ago.

 

Anyone know how to fix this?

10 Replies
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Copilot Lvl 2
Message 2 of 11

Re: Unable to use private repository

I have same problem :/

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Copilot Lvl 2
Message 3 of 11

Re: Unable to use private repository

Yeah, I'm getting this exact same issue! I created a new private repo using the web interface but when running git push --all origin I get this error: "Your account is disabled."

 

Worth to mention that I was a paid subscriber until two or three months ago, downgraded to free plan since then.

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Commander Lvl 3
Message 4 of 11

Re: Unable to use private repository

I think this might have been due to the big changes made yesterday to the subscription system. Is the problem still there for all of you?


- Mark
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Ground Controller Lvl 1
Message 5 of 11

Re: Unable to use private repository

I am having the same problem.  Trying to clone a new private repo returns error saying that my account is disabled.

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Commander Lvl 3
Message 6 of 11

Re: Unable to use private repository

I'd suggest to wait until tomorrow to allow the system to process the change, and then contact GitHub Support directly.


- Mark
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Solution
Community Manager
Message 7 of 11

Re: Unable to use private repository

If you are still experiencing this issue please contact us at https://github.com/contact and we'll take a look. Thanks for your patience!


I hope this helps,
Andrea

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Copilot Lvl 2
Message 8 of 11

Re: Unable to use private repository

Thanks. I sent a support request.

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Copilot Lvl 2
Message 9 of 11

Re: Unable to use private repository

What was the outcome?  I'm having this situation as well, with a phantom "billing issue" disabling a free private repo.

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Commander Lvl 3
Message 10 of 11

Re: Unable to use private repository

Hi @toddjonker ,

 

Here on the Community Forum we are rarely able to help you out with billing issues due to the fact that billing is something specific to your account. Therefore I think the quickest way to get help is to contact GitHub support directly at https://github.com/contact/ .


- Mark