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Copilot Lvl 2
Message 1 of 11

Unable to use private repository

Solved! Go to Solution.

I am able to create private repository now (free account). But when fetching/pushing, I got error:

remote: Your account is disabled. Please see https://github.com/account/billing

 

One thing I remember that might be relevant is that I joined student account plan which has been expired years ago.

 

Anyone know how to fix this?

10 Replies
Copilot Lvl 2
Message 2 of 11

Re: Unable to use private repository

I have same problem :/

Copilot Lvl 2
Message 3 of 11

Re: Unable to use private repository

Yeah, I'm getting this exact same issue! I created a new private repo using the web interface but when running git push --all origin I get this error: "Your account is disabled."

 

Worth to mention that I was a paid subscriber until two or three months ago, downgraded to free plan since then.

Commander Lvl 3
Message 4 of 11

Re: Unable to use private repository

I think this might have been due to the big changes made yesterday to the subscription system. Is the problem still there for all of you?


- Mark
Ground Controller Lvl 1
Message 5 of 11

Re: Unable to use private repository

I am having the same problem.  Trying to clone a new private repo returns error saying that my account is disabled.

Commander Lvl 3
Message 6 of 11

Re: Unable to use private repository

I'd suggest to wait until tomorrow to allow the system to process the change, and then contact GitHub Support directly.


- Mark
Solution
Community Manager
Message 7 of 11

Re: Unable to use private repository

If you are still experiencing this issue please contact us at https://github.com/contact and we'll take a look. Thanks for your patience!

Thanks for being here, sharing, and keeping our community awesome!
Best,
AndreaG

Mark helpful posts with Accept as Solution to help other users locate important info. Don't forget to give Kudos for great content!

Copilot Lvl 2
Message 8 of 11

Re: Unable to use private repository

Thanks. I sent a support request.

Copilot Lvl 2
Message 9 of 11

Re: Unable to use private repository

What was the outcome?  I'm having this situation as well, with a phantom "billing issue" disabling a free private repo.

Commander Lvl 3
Message 10 of 11

Re: Unable to use private repository

Hi @toddjonker ,

 

Here on the Community Forum we are rarely able to help you out with billing issues due to the fact that billing is something specific to your account. Therefore I think the quickest way to get help is to contact GitHub support directly at https://github.com/contact/ .


- Mark