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Ground Controller Lvl 1
Message 1 of 5

The specified email address cannot be used to recover password

Hi, I would like to create a new github repository for my icloud email address. I am totally confused about what is happening.

  1. Logging in github.com using my <xxxxxxxxxxx>@icloud.com account
    • after typing my correct password, prompt says "Incorrect username or password"
  2. I then proceeded to reset page with the same icloud email account
  3. after pressing "Send password reset email"
    • Prompt says, "The specified email address cannot be used to recover your password"
  4. I then tried the "Sign Up" link to validate this issue
    • Prompt says something like "This account has been taken already"

 

Appreciate any help on this matter.

 

Note: that the specific issue hasnt been found anywhere in any forum.

 

Thanks,

 

Ramon

4 Replies
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Community Manager
Message 2 of 5

Re: The specified email address cannot be used to recover password

Hi @monreyes!

 

For queries relating to your specific GitHub account, it's best to get in touch with us privately at support@github.com, so we can have a look at your account for you. 

 

Also, head's up your GitHub Community Forum post was moved to a different board that fits your topic of discussion a bit better. This means you'll get better engagement on your post, and it keeps our Community organized so users can more easily find information.

You can now find your Topic in the "How to use Git and GitHub" board. 

Let me know if you have any other questions or if I can help with anything else.

 

 

Thanks, 
Angela

 

Be sure to click Accept as Solution to mark helpful posts to help other users locate important info. Also, don't forget to give Kudos for great content!

Ground Controller Lvl 1
Message 3 of 5

Re: The specified email address cannot be used to recover password

So stbeals? Thoughts?
Ground Controller Lvl 1
Message 4 of 5

Re: The specified email address cannot be used to recover password

i have got the same question like you , have you solved the problem?

Ground Controller Lvl 1
Message 5 of 5

Re: The specified email address cannot be used to recover password

I had the exact same symptons. Issue was that my email address was listed as an unverified address in another account under Settings -> Emails (https://github.com/settings/emails) - you can add multiple email addresses to an account. If you are not aware of another account that could have your email address listed, GitHub support can sort you out: https://github.com/contact. Once the email address was removed from the other account, I was able to sign up.