I totally understand how frustrating that is. Being kept from work is not ideal in the slightest and we definitely don't want to keep you from work if we can help it.
However, during weekends and holidays, we do have limited staffing and sometimes our investigations take time. Sending in multiple emails and messages on different platforms may seem like a good way to get your account unflagged sooner, but it actually increases the number of messages that our support team needs to filter through to get to your issue, meaning that it will actually take longer to address your issue.
I know this isn't the answer that you want to hear, and I'm sorry for that, but you're going to have to be patient as our support team finishes their investigation and responds to your support tickets.
Hope that helps to clarify the situation.
This is a huge problem. I cannot tell you how much it damages your brand. Your effectively throwing sand in the face of your most loyal power users. Before this happened to me I couldn't imagine any reason I would move to another provider. Now this happens to me I feel that "somethings gone bad at GitHub it's not what it once was, they no longer have my back, I need to find somewhere else that will better look after me".
If you know any product owners at GitHub you really need to point out the pain here. Any large organisation has legal and compliance and security adding features that occasionally throw sand in the faces of their key community members and every large organisation needs to fix such hugely damaging mistakes.
At the very least GitHub should figure out "mean time to unflagging" (people are talking about up to 4 days) then give all customers 4 days warning before being flagged so that people can appeal. If security/compliance/legal say that that's too many days before blocking a problem then you need to add more staff to reduce the time down to whatever you want it to be, such as 1 day.
Please GitHub, stop this madness, play nice!
just to highlight how bad this is for me:
Then think about that I have not been warned, that this has happened more than once, and that no-one has explained to me what the problem was last time, so i cannot avoid it the next time.
Surely anyone at GitHub who reads this must be thinking "holy cow! that's terrible! we must turn off the flagging software off immediately! it must at least say what pages have been flagged to that people can avoid the problem, must give a warning period, it must automatically unflag customers if they fix the problem, it must have much better rules to avoid false positives, we must have more people handling appeals in a very narrow SLA. quick! we must act!"
Please be the sort of company who can correct such madness.
Let me start by thanking you for bringing this to our attention. I can definitely understand being frustrated about not feeling in control of how you can present yourself online. You make very good points about wanting to create buzz about your projects and the risk of losing the momentum that you can create by public speaking. It illustrates very well the potential cost of false positives.
We will take your feedback in its entirety to our flagging system team though we can't promise any specific action or a time frame of when anything will happen. I apologize for the trouble that you've been put through. If you run into any other problems, please contact GitHub Support right away at https://github.com/contact or email@example.com so that we can resolve it.
We would like to point out that posting multiple times on the same topic before someone else has a chance to reply is generally considered bad form. Please refrain from doing that in the future.
Hi @Rdomingo45 What is it you need help with? If it's that you're also looking for help with this particlar Topic ("My account is flagged"), you'll need to reach out to private support at https://github.com/contact. If you need help with something else, I recommend starting a new Topic in the appropriate board and another community member should be able to help.
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Wondering if this has anything to do with Microsoft's aquisition, if so, I had a feeling stuff like this would begin happening to a once free and open-source community when big business and inverstor appealing shook its nasty head, very displeased and hoping loyal employees have some say in this disgusting aquisition
is the problem here the panicked community member or the flagging system that gives no warning, no reason, no url to the problem, causes huge numbers of people post on the forums, etc etc