Help
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Manager
Message 11 of 39

Re: My account is flagged

Hi @wy1iu,

 

I totally understand how frustrating that is. Being kept from work is not ideal in the slightest and we definitely don't want to keep you from work if we can help it.

However, during weekends and holidays, we do have limited staffing and sometimes our investigations take time. Sending in multiple emails and messages on different platforms may seem like a good way to get your account unflagged sooner, but it actually increases the number of messages that our support team needs to filter through to get to your issue, meaning that it will actually take longer to address your issue.

I know this isn't the answer that you want to hear, and I'm sorry for that, but you're going to have to be patient as our support team finishes their investigation and responds to your support tickets.

Hope that helps to clarify the situation.

Copilot Lvl 3
Message 12 of 39

Re: My account is flagged

 

This is a huge problem. I cannot tell you how much it damages your brand. Your effectively throwing sand in the face of your most loyal power users. Before this happened to me I couldn't imagine any reason I would move to another provider. Now this happens to me I feel that "somethings gone bad at GitHub it's not what it once was, they no longer have my back, I need to find somewhere else that will better look after me". 

 

If you know any product owners at GitHub you really need to point out the pain here. Any large organisation has legal and compliance and security adding features that occasionally throw sand in the faces of their key community members and every large organisation needs to fix such hugely damaging mistakes.

 

At the very least GitHub should figure out "mean time to unflagging" (people are talking about up to 4 days) then give all customers 4 days warning before being flagged so that people can appeal. If security/compliance/legal say that that's too many days before blocking a problem then you need to add more staff to reduce the time down to whatever you want it to be, such as 1 day. 

 

 

 

Please GitHub, stop this madness, play nice! 

Copilot Lvl 3
Message 13 of 39

Re: My account is flagged

just to highlight how bad this is for me: 

 

  • I have been opensourcing some internal software and was just at the point of asking colleagues to start to use it and i get flagged. so now there is uncertainty in my mind that we can ever use GitHub public repos and opensource in case we get flagged and that causes outages. 
  • I have just offered to speak at a conference about the software i have created. imagine if i turned up and my organisation was flagged and only i could see it for 4 days. yes i could show my software on stage but everyone in the audience would be trying to browse the source code online and wont be able to see it. then anyone watching the videoes for four days would not get access to the project. i would lose 100% of interest i had generated by speaking. anyone should think "i cannot use this software at my company it is at risk of being blocked at any time"

 

Then think about that I have not been warned, that this has happened more than once, and that no-one has explained to me what the problem was last time, so i cannot avoid it the next time. 

 

Surely anyone at GitHub who reads this must be thinking "holy cow! that's terrible! we must turn off the flagging software off immediately! it must at least say what pages have been flagged to that people can avoid the problem, must give a warning period, it must automatically unflag customers if they fix the problem, it must have much better rules to avoid false positives, we must have more people handling appeals in a very narrow SLA. quick! we must act!"

 

 

 

Please be the sort of company who can correct such madness. 

 

Moderator
Message 14 of 39

Re: My account is flagged

Let me start by thanking you for bringing this to our attention. I can definitely understand being frustrated about not feeling in control of how you can present yourself online. You make very good points about wanting to create buzz about your projects and the risk of losing the momentum that you can create by public speaking. It illustrates very well the potential cost of false positives.

 

We will take your feedback in its entirety to our flagging system team though we can't promise any specific action or a time frame of when anything will happen. I apologize for the trouble that you've been put through. If you run into any other problems, please contact GitHub Support right away at https://github.com/contact or support@github.com so that we can resolve it.

 

We would like to point out that posting multiple times on the same topic before someone else has a chance to reply is generally considered bad form. Please refrain from doing that in the future.

 

Ground Controller Lvl 2
Message 15 of 39

Re: My account is flagged

My account has been flagged for four days. I have sent multiple emails and got no replies yet. Could you help me with it? Thanks.

Ground Controller Lvl 1
Message 16 of 39

Re: My account is flagged

I don't understand this whole thing. Pls help.
Community Manager
Message 17 of 39

Re: My account is flagged

Hi @Rdomingo45 What is it you need help with? If it's that you're also looking for help with this particlar Topic ("My account is flagged"), you'll need to reach out to private support at https://github.com/contact. If you need help with something else, I recommend starting a new Topic in the appropriate board and another community member should be able to help.

Mark helpful posts with Accept as Solution to help other users locate important info. Don't forget to give Kudos for great content!

Ground Controller Lvl 1
Message 18 of 39

Re: My account is flagged

Wondering if this has anything to do with Microsoft's aquisition, if so, I had a feeling stuff like this would begin happening to a once free and open-source community when big business and inverstor appealing shook its nasty head, very displeased and hoping loyal employees have some say in this disgusting aquisition 

Copilot Lvl 3
Message 19 of 39

Re: My account is flagged

is the problem here the panicked community member or the flagging system that gives no warning, no reason, no url to the problem, causes huge numbers of people post on the forums, etc etc

Copilot Lvl 2
Message 20 of 39

Re: REXX language support for TensorFlow request

please me my profile flagged  change