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Copilot Lvl 2
Message 1 of 4

I have been receiving an authentication code every 30 seconds for almost 12 hours now

I have been receiving authentication codes consitently for the past 12 hours. We are now at over a thousand text messages, all from different phone numbers (Yes, this means I cannot block them). My phone number is not linked to my personal GitHub account, but was linked to my old corporate GitHub account which I believe doesn't exist anymore as I do not work there anymore. Now, is someone trying to break into my old GitHub account? Is this a bad joke? It does seem automated as I have been receiving these texts pretty consitently and throughout the night as well.

 

Please help me.

 

IMG_2389.pngIMG_2391.pngScreen Shot 2020-02-12 at 3.36.48 PM.png

3 Replies
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Community Manager
Message 2 of 4

Re: I have been receiving an authentication code every 30 seconds for almost 12 hours now

Hi @KarineMellata,

 

Thanks for being here! So sorry you are getting all that noise, the quickest way to get this troubleshooted would be to contact private support as they would need to locate the number, account etc. If you haven't already, please contact us at https://github.com/contact with the info so we can look into that further.


I hope this helps, AndreaG

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Copilot Lvl 2
Message 3 of 4

Re: I have been receiving an authentication code every 30 seconds for almost 12 hours now

Hi Andrea,

Thanks for the reply! I have tried reaching out and no one has been replying since this morning. I am still receiving the authentication codes every 30 seconds.
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Community Manager
Message 4 of 4

Re: I have been receiving an authentication code every 30 seconds for almost 12 hours now

Hi @KarineMellata,

 

I've just taken a look at our communications internally and looks like your ticket has been escalated to find where the number could be associated too, again apologies for this frustrating ordeal. Support should get back to you with an update soon.


I hope this helps, AndreaG

Mark helpful posts with Accept as Solution to help other users locate important info. Don't forget to give Kudos for great content!