Help
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Copilot Lvl 2
Message 1 of 3

How to get GitHub Support answers

I asked a question through https://support.github.com/contact.  I got an email my question was answered by a community advisor, but when I went to the link from my email, there was nothing on the page about my question. Later I got an email saying my question was about to close. I clicked the link there; still no information on the page about my question. So I opened another question, asking how to see support answers. It hasn't been responded to yet, but my initial question is now closed. I still don't have an answer. What else can I do to get an answer to my question? Do I need to re-ask my question, and if so, how will I see the answer then?

 

A screen showing "You are now talking with a github community advisor" but no advisor that I can seeA screen showing "You are now talking with a github community advisor" but no advisor that I can seeAn email saying "Your GitHub question is about to expire", with a link to "View Your Question"An email saying "Your GitHub question is about to expire", with a link to "View Your Question"

2 Replies
Highlighted
Community Manager
Message 2 of 3

Re: How to get GitHub Support answers

Hi @clottman,

 

Thank you for being here! I'm not sure what happened with the UI for the advisors reply, and have passed this feedback to the team to take a look at your support ticket, in the meanwhile you can ask here if you like, and we'll be happy to help. 


I hope this helps,
Andrea

Mark helpful posts with Accept as Solution to help other users locate important info. Don't forget to give Kudos for great content!

Highlighted
Commander Lvl 1
Message 3 of 3

Re: How to get GitHub Support answers

Hey @AndreaGriffiths11, I also experienced this issue when I sent in a support ticket. I've seen the issue brought up on twitter as well.