Help
cancel
Showing results for 
Search instead for 
Did you mean: 
Copilot Lvl 2
Message 1 of 2

GitHub Support ignores my requests for the third week

Solved! Go to Solution.

5 Aug I was on vacation in the Crimea, and I need to visit github.
Of course my account was blocked. However, I was never a resident of any of the sanctions and did not know about the existence of any restrictions until locking.
The same day I sent the appeal from the page https://airtable.com/shrGBcceazKIoz6pY and was hoping that my account will unlock shortly.
After three weeks, I thought that the letter never arrived and I sent another appeal and sent the appeal from the page https://github.com/contact
My ticket was assigned as 368068, and then I waited two weeks.
Wrote another ticket - 384170, and till this day I have not received a response to any of the cases.

I understand that probably accumulated a large queue of requests, but three weeks to wait for a response know if either too much already.

 

Help me please! I can't get access to my private repos for more than a month :(

 

P.S. today I sand new ticket 392795. Sorry, but I was losing hope that I someone will be able to help me and more sure that github is ignoring me.

1 Reply
Highlighted
Solution
Community Manager
Message 2 of 2

Re: GitHub Support ignores my requests for the third week

Hi @pafnuty,

 

Our sincerest apologies for the delays. I see your  account should be enabled and with no blocks. Could you please give login in a try and let us know if you are unable to gain access.


Best,
AndreaG

Mark helpful posts with Accept as Solution to help other users locate important info. Don't forget to give Kudos for great content!