Help
cancel
Showing results for 
Search instead for 
Did you mean: 
Copilot Lvl 2
Message 1 of 8

GitHub Actions not running on our organisation repositories

Hi all,

 

We have noticed since around 9:30 pm UTC today that our GitHub actions in our organisation are not running and are staying in the queued state.

 

Strangely enough, it is working for my own personal account and haven't seen too many posts on here regarding such issues. So just confirming whether anyone else has this issue at the moment? We have raised this with GitHub support already just to see what's happening.

 

We checked our billing and all seems to be okay, and I'm pretty sure they usually fail and tell you that you are out of credits anyway rather than keep your job in pending.

 

Our public repoistories have the issue also, so here is an example if anyone wants to see

https://github.com/qctrl/python-open-controls/actions/runs/39026589

 

Thanks

7 Replies
Highlighted
Copilot Lvl 2
Message 2 of 8

Re: GitHub Actions not running on our organisation repositories

I also forked our repo just to test and it runs

 

https://github.com/cfarrend/python-open-controls/actions/runs/39028240

Highlighted
GitHub Partner
Message 3 of 8

Re: GitHub Actions not running on our organisation repositories

Recently, some other users also reported the same issue:

Workflow Does Not Start

Github action pending for a long time for Node.js org

 

I have reported this issue to the appropriate engineering team, they will evaluate and investigate the issue. If they have any update, I will notify you in time.

Highlighted
Copilot Lvl 2
Message 4 of 8

Re: GitHub Actions not running on our organisation repositories

Just an update,

At about 8:15pm UTC today (23 hours later) all of our queued workflows started running. Seems that this issue has resolved

Very disappointed with no explanations given to us by GitHub yet regarding an almost 24 hour outage of Actions. We are hoping for an explanation in our support ticket
Highlighted
GitHub Partner
Message 5 of 8

Re: GitHub Actions not running on our organisation repositories

@cfarrend Sorry for the late reply. And glad to hear that the problem has gone on your side.

Yeah, in the past few days the engineers had taken some measures to let the problem be mitigated.

About the reason of the problem, the problem is still under investigation. If the engineers release any explanation, I will tell you. 

Apologize again for the inconvenience has caused to you.

Highlighted
Copilot Lvl 2
Message 6 of 8

Re: GitHub Actions not running on our organisation repositories

Thank you @BrightRan 

 

We are definitely awaiting an official response from GitHub regarding this matter, so if you learn anything please let us know.

Highlighted
GitHub Partner
Message 7 of 8

Re: GitHub Actions not running on our organisation repositories

@cfarrend

I got the following reply from the appropriate engineers:

We had a hiccup on our backend infrastructure that impacted a small percentage of orgs and repos < 0.5% using actions. This resulted in jobs not starting for those repos.

Highlighted
GitHub Partner
Message 8 of 8

Re: GitHub Actions not running on our organisation repositories

@cfarrend ,

Just want to say hi and confirm if you have received my previous reply which has provided the explanation for this issue.

Do you have any other question for this issue? Feel free to tell us if you need any help about this ticket.