Hi, My account recently became flagged. I use this account for work with a non-profit orginazation and this flag I fear is going to hinder my ability to do this work. How can I have this removed ASAP. I’ve contacted private support but have not heard back.
Same story here.
Account ‘flagged’, no clue why. (If I’ve done something wrong, I’m more than willing to fix it, just tell me *why* have I got flagged.)
Can’t commit work, stuck for God knows how long.
Dear GitHub, this is not a good way towards ‘customer satisfaction’.
I know this is most probably an automatic countermeasure against malicious users, but as it seriously hinders normal usage, it’s a bad approach. ‘The security of every system can be increased up to complete uselessness’, look up Mordac among the Dilbert characters.
If you suspect some trouble by one of my files of one of my project in one of my repos, then *please*:
1. File an issue for that project, including *what sort of offense* you suspect, how can I *discuss it* with you, how can I *fix it*, how can I *notify you that I’ve fixed it*, what is the *deadline*, and what will *happen* then
2. Until the deadline provide a *responsive* support. One week for a reaction doesn’t count as responsive.
3. If I fail to fix it in time, then ‘flag’ the file, or the project, but definitely neither the repo nor the whole account
- If I file a support request (as I have filed it), then try to emulate some sort of issue ticketing system, meaning that
1. I get an immediate automated reply that my ticket has been created
2. It contains a link where I can track the status of my case
3. It has an SLA (eg. 68% of requests are responded in 1 day, 90% in 3 days, 99% in a week), and it’s link is sent in the first automated response letter.
4. Come on, even the issue tracking system that you provide us is far more sophisticated than this ‘send us a mail and something will happen sometime’.
As of blocking the whole account on a *suspected* offense, it’s sort of a totalitarian mentality.
It’s like if you were running a country, and I were *suspected* for parking in a restricted area, and for that I would be shot in the head without notice, just to be sure that I stop offending the regulations, and if I had any complaints, I would be free to mail them to email@example.com.
Anyway, I have only one question left:
Does this same ‘flagging’ mechanism apply for paid accounts as well? If not, then I’ll gladly subscribe, I’m not against a paid service, but then I’d expect a certain quality as well.
Hi forum members!
Thanks for being here. This question is already answered in another thread here. I’d recommend checking there for your answer. In an effort to keep the Community Forum organized and make it easier for other users to find information, we ask that users continue the conversation in existing threads, instead of opening new ones about the same topic. For this reason, I’ll be closing this topic, and you can continue the conversation in the original thread, if you’d like.
As mentioned in that other post, you’ll need to reach out to private support for help with this. We can’t discuss specific account details in the public forum.