Unable to find collaborator

Hi, I am trying to add a collaborator to a private repository but I am unable to find them. When typing in the box where you add the name, username or email of the person you want to add, it never lists any names no matter what I type. The documentation seems to suggest there will be a list of options but all I get is a small icon flicker in the right hand of the field and nothing else. Is there something I am doing wrong? Thanks.

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