Student Pack Help Needed

When I originally signed up for github I was using my personal email because I wanted to restore my main canva. Under that email. The sign up said to qualify ai needed to use my school email so I added it to the account here & switched it to my the main email. When I went to claim the student pack it said the account wasn’t a student account, it belonged to my personal email, thus not qualifying & I needed to use my school email, but that is what is in there so I am at a stop. I habe tried to call your customer service line for days & it is just a constant busy signal. I can’t find a single way to get a person at this place to ACTUALLY help me.

Did you make a new account with the student email or add it as an alternate to your primary account?