I have a question concerning the 2FA, I’m in a tricky situation, and I need help.
Here is what happened :
-> I lost my phone with the 2FA Google Autheticator app.
-> My recovery-code.txt codes are not working, I guess I generated new ones before and didn’t save the new file or whatever else, I don’t really know, but fact is that the recovery codes that I have on my laptop are not working.
-> I still have my phone number, I bought a new sim card, so I still have access to my number and can get SMS.
-> I, of course, know my password and email and still have access to them.
-> I’m still connected to Github Desktop, but I didn’t found anything to disabled 2FA or get new recovery codes from it.
My question is : How can Github support team disabled for me 2FA temporarly or sending me new recovery code ? I mean, I have all the proofs needed, ID, mail, password, I can tell them the last branch where I pushed something on private repository…
I contacted Github Support last week and they still didn’t contacted me. I didn’t even received a confirmation mail that my request was received…
Thanks for the help,