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Regaining access to a Github user account which shared an email address with another account #22308
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Hi, It probably shouldn’t have been possible–and I’m not sure whether it still is–but I was able to create two Github user accounts years ago using the same email address. It was never a problem since I usually don’t forget my password, but this time I did, after not working for the last month or so. I used the password reset feature because I just needed to get up and running (I didn’t think of the multiple-account/single email address issue since I never even used the other account). When Github sent me the password reset token/link, it redirected into my other account and now I can’t get access into my primary account (which I finally found the password to). When I try to log in, It doesn’t tell me the account is locked or suspended (which it did before I did the password reset, on account of multiple unsuccessful tries). It just says incorrect username or password. Is there a way to get access into the other account? I’ve already contacted Github support about 8 hours ago but I don’t know how long it’ll take them to respond or even acknowledge the email. I’ve searched online and in this forum and I don’t see issues which even approach this one. Thanks. |
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Replies: 3 comments
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Hi @vonmises It really is not possible to create two accounts with the exact same mail address. Possibly you have used some sort of alias for the other account, or an x+y@domain.com address. Anyway, there’s not much we can help with on the forum, only support can help. They try to answer all questions within 24 hours. |
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this was the issue: “Possibly you have used some sort of alias for the other account, or an x+y@domain.com address.” thanks for the quick response, as well. not only support can help. |
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I have two accounts with the same email address - I created them years ago. I have verified by looking through old emails that they are using the same email address. Now I can't log in to one because its password is not complex. But I can't change its password because the reset email changes the password of the other account. I have submitted a support ticket. Has anyone had this experience? |
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Hi @vonmises
It really is not possible to create two accounts with the exact same mail address. Possibly you have used some sort of alias for the other account, or an x+y@domain.com address.
Anyway, there’s not much we can help with on the forum, only support can help. They try to answer all questions within 24 hours.