Organization Seats Conflict

My organization pays for 18 seats, and is currently using 13. This is indicated when I manage the members and collaborators in our organization. GitHub settings also says that I have 5 seats available. However, when I send invitations to new collaborators, the invitations fail, stating that we have no more seats. Where do I go, or what do I do to resolve these two conflicting sets of information on the organization account?

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Hi @edward-data-sci,

If your organization’s seat count is not automatically adjusting as expected based on our guidelines, we will need you to work with our private Support team to take a look at your specific account. If you’ve already submitted a ticket to our Support team, thanks for your patience! They’ll get to you as soon as they can.

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