Need help with a project - Helpdesk system, Ruby, Beginner-friendly

Hello!

I’m looking for help with building a Helpdesk system. The project is a web application being developed with Ruby using the Sinatra framework and MongoDB as the database. We are currently using (…but quite possibly might move away from) Bootstrap for the user interface.

We’ve already got some of the functionality working and it’s quite easy to get started even if you don’t have any Ruby programming experience. Take a look at the project (and early screenshots) at:

https://github.com/redknitin/Helpdesk