My account is flagged

Hello

This does seem to be a new thing that has started happening and my account has also been flagged.

I don’t see a reason why your spam system has picked up my account as I have been a member for years and logged and responded to issues and added my repositories.

I hope this isn’t a sign of things to come since the Microsoft takeover!

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Thinking about it, this was probably to do with the fact that I posted code that contained URLs to other websites but I needed to include the code as is due to the fact that the issue in question only occurred with the code exactly as it was.

Anyway the issue is resolved now and my account is working normally again.

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Hi @ulisses-champ83,

As mentioned throughout this thread, we cannot help with specific account information here in the forum. You will have to work with private support.

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Unfortunately my account is also flagged. I’ve contacted private support, however I have yet to receive a response. I suspect that most others here have not received a response yet either which is why they have posted here as well. Seems like the team responsible for creating the automated system that flags users accounts for “spam” and the like is needs to fix it since it appears to be bugged considering I’ve neither spammed nor broken any rules and yet I was still flagged as well.

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Hi @dlcoates1,

If you haven’t gotten a response when using the GitHub Contact Form, you may want to try emailing support from your primary email account at support@github.com.

Thanks!

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Hi @nadiajoyce

How long it will take to recover my account from Flagged.

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Wondering if this has anything to do with Microsoft’s aquisition, if so, I had a feeling stuff like this would begin happening to a once free and open-source community when big business and inverstor appealing shook its nasty head, very displeased and hoping loyal employees have some say in this disgusting aquisition 

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Mine is flagged too.

Few questions:

 - Why did this happen?
 - How can I avoid it happening in the future?
 - Is this in any way related to the MS acquisition?

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My organization is also falgged. I submitted  TWO  contacts on https://github.com/contact 3 days ago, but I received nothing. I cant invite our members to join this organization to start working. I only hope you can solve it as soon as possible.

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Hi @pamblam,

Thanks for the questions. We are unable to discuss the details of account issues in a public space such as the GitHub Community Forum. However, accounts get flagged for a number of reasons including suspicious account behavior, user reports, and some automated flags as well. This has nothing to do with the Microsoft acquisition, however, as our policies and tools for flagging accounts has not changed.

For the situation regarding your particular account, please contact us directly at https://github.com/contact.

Thanks!

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Hi @tarocch1,

I know that this is probably not a very satisfying answer, but you’re going to have to wait for a response. Sometimes the support team needs to do a little bit of research in solving these cases.

Thanks for understanding.

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My account has been flagged for four days. I have sent multiple emails and got no replies yet. Could you help me with it? Thanks.

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@nadiajoyce@that-pat@canuckjacq

My account has been flagged for four days, which seriously affects my work schedule. I have sent multiple emails but got no replies yet. Could you help me with it? Thanks so much!

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Hi @wy1iu,

I totally understand how frustrating that is. Being kept from work is not ideal in the slightest and we definitely don’t want to keep you from work if we can help it.

However, during weekends and holidays, we do have limited staffing and sometimes our investigations take time. Sending in multiple emails and messages on different platforms may seem like a good way to get your account unflagged sooner, but it actually increases the number of messages that our support team needs to filter through to get to your issue, meaning that it will actually take longer to address your issue.

I know this isn’t the answer that you want to hear, and I’m sorry for that, but you’re going to have to be patient as our support team finishes their investigation and responds to your support tickets.

Hope that helps to clarify the situation.

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Hi, @that-pat

We submitted contacts on https://github.com/contact 7 days ago and still have no answer or feedback.
We don’t understand why it happened with our profile and ready to provide any help from our side for solving this problem.

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Hi there,

I took a look and I can see an email from you from 7 hours ago. Someone will be responding as soon as possible. It also looks like we responded to an email 2 days ago with further information. Please continue to work with private support on this matter. Thank you!

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My account has been flagged for four days, which seriously affects my work schedule. I have sent multiple emails but got no replies yet. Could you help me with it? Thanks so much!

my mail id is vydyas@gmail.com

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Hi @vydyas,

Unfortunately, I don’t see an email in our ticketing system from you. Could you please try to log a request through https://github.com/contact ?

Thanks!

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"The youtplayer organization has been flagged.

Because of that, your organization is hidden from the public."

Really? Without any explanations about the reasons for that? I think you guys should improve the flag system. Even if one user, I said ONE, flag anyone, there’s no reason to flag it immediatily without a review. Or am I wrong? The saddest part is flag without explaining anything.

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This is a huge problem. I cannot tell you how much it damages your brand. Your effectively throwing sand in the face of your most loyal power users. Before this happened to me I couldn’t imagine any reason I would move to another provider. Now this happens to me I feel that “somethings gone bad at GitHub it’s not what it once was, they no longer have my back, I need to find somewhere else that will better look after me”. 

If you know any product owners at GitHub you really need to point out the pain here. Any large organisation has legal and compliance and security adding features that occasionally throw sand in the faces of their key community members and every large organisation needs to fix such hugely damaging mistakes.

At the very least GitHub should figure out “mean time to unflagging” (people are talking about up to 4 days) then give all customers 4 days warning before being flagged so that people can appeal. If security/compliance/legal say that that’s too many days before blocking a problem then you need to add more staff to reduce the time down to whatever you want it to be, such as 1 day. 

Please GitHub, stop this madness, play nice! 

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