Lost 2FA Authentication Code + Recovery Codes -- Been 2 Days No Response From Support

Hello,

I’ve lost access to my 2FA authentication tokens and recovery codes and am locked out of my account. Two days ago I submitted a support request (Ticket ID #256958) and have not heard back at all from GitHub Customer Support in spite of following up multiple times via email and twitter. 

Our organization relies on GitHub for our daily workflow and I pay for a GitHub Pro account. Is this the typical level of service that premium members can expect? 

Thank you.

Hi @paintballpanda1,

Thanks for being here. This question is already answered in another thread here. I’d recommend checking there for your answer. In an effort to keep the Community Forum organized and make it easier for other users to find information, we ask that users continue the conversation in existing threads, instead of opening new ones about the same topic. For this reason, I’ll be closing this topic.

As mentioned in that other post, you’ll need to reach out to private support for help with this. We can’t discuss specific account details in the public forum. 

Cheers!