My organization is disabled because of a payment issue and i have updated the payment method to add a new card detail. Is there an option to initaite the payment process so that i don’t have to wait for another day for the auto processing to happen? I have not received any replies for the mails i’ve sent to the support team of GitHub.
Thanks for being here! Also thank you for reaching out to our private support for help with this. Awaiting their assistance will be the best option in this matter.
Unfortunately, it can take a little bit of time to receive a response from GitHub Support depending on the nature and severity of issue. We do our best to respond as quickly as possible to all tickets and are currently working on some efforts to allow us to shorten our average response time.
Thanks for your patience and understanding!
Its been 2-3 days and all the tasks are now paused because of this. Will i be charged for these ‘pause’ days too? Is there any way to escalate my support request?
Thank you for your patience. This question is already answered in another thread here. I’d recommend checking there for your answer. In an effort to keep the Community Forum organized and make it easier for other users to find information, we ask that users continue the conversation in existing threads, instead of opening new ones about the same topic. For this reason, I’ll be closing this topic.
As mentioned in that other post, you’ll need to wait for assistance from private support for help with this. We can’t discuss specific account details in the public forum.