Recently my account was flagged and I contacted support to get it resolved. However, I had some issue with my e-mail and it was disabled. I’ve been trying to get it enabled again, but it hasn’t been solved yet. I specified in the message I sent to the GitHub contact team that I would like them to contact with me via another email, but I haven’t received anything from them.
Could someone tell me if I can actually get support without having access to the email linked to the account? I’m in such a weird situation and I really do not know what to do.
This is what I wrote to the GitHub support team in case someone can help me with this:
Apparently, my GitHub was flagged yesterday. I started questioning myself and I read GitHub ToS again to see if I could find out what the problem was. I got to the conclusion that my account has been flagged because there were a few GitHub accounts registered from the same machine. I want to clarify that NONE of these accounts were created by machines, bots or any kind of script. My friends and I were simply planning some project yesterday in my house and I told them that GitHub would be a good way to work and collaborate together, so I procedeed to create an account for each member of the team.
Is there anything we can do to get them unflagged?
PS: Please if you need to contact with me or anything, email me on [email removed], [email removed] was disabled (because of this GitHub issue) and I have no access to it, I’m already woking on getting it back, but by the time you reply I might not have it, so please contact the other email if you need me!
Thanks in advance.
Greetings from Spain. Happy holidays!
What should I do? Should I try recovering my email first and then contact them? What if I don’t get my email back, is there no other way to get support? I can prove I have access to the email (it shows a message saying it was disabled) and I can also prove I have access to the account.