How to get response via email without link out to landing page?

Hi I would like to ask for advice.

I would like to get feedback from customers via email.

The value I’m going to get is rating score and comment (text).

But as I learn about email, it can not get text response, right? If it’s possible please let me know how.

The email might be something like this…

amazon.png

So just for the scoring, is there any way for feedback email to get response without link out to the landing page?

Thanks in advance!