FYI, I also posted this at:
(Fortunately, I kept a copy because there seems to be no way, at that simple feedback form, for me to go back and see my post later, so I can’t post a URL to it here for you to use.)
(You’ll have to delete the “x” from each “xhttp” if you want to follow any of the links. When I take them out, still get the error: “Sorry, new users can only put 2 links in a post.”)
Use GitHub Issues Tracker for GitHub feedback…
I came here:
to request some new GitHub features, and found a relatively simplistic form for doing so. It seems odd to NOT be using GitHub’s Issue Tracker to report issues with GitHub’s Issue Tracker. “Eat your own dog food”, right?
The GitHub Issue Tracker and the UI of the GitHub Support Community forum are both much more powerful than this form. They offer:
- Longer than 50 char subject line
- Markdown in the main text field, with rendered preview
- Ability to see my issue/question later at an accessible URL
- Ability to add comments, see those added by others, etc.
- Automatic feedback via email when the issue is acted on
Why not use one of them? (I’m also surprised that those 2 are not identical, but that’s an issue for another day.)
Also, how do people find this form? I actively searched for it, and couldn’t find it.
I was at a project at GitHub.com and clicked “Contact GitHub”, which took me to:
There, I was presented with lots of categories of FAQs, but none for reporting bugs or requesting features in GitHub. So, I clicked “Contact us”, which took me to:
There, it seemed I was being presented with more categories of FAQs, but none that applied. So, I clicked “Connect with experts on the Community Forum”, which took me to:
There, I asked how to do some things on GitHub. I was told they were not currently possible. They asked me to request them as new features via the “official product feedback form” so that the “product team” would track them, at:
Makes sense. The support team is often separate from the development team. Though ideally they’d use the same issue tracking tool. Then, the support team could forward my ticket directly to the product team, without me having to re-enter it. And email notifications would still come directly back to me as progress was made on the ticket.
Anyhow, here I am. But I was expecting to see an issue tracking tool, not just a feedback form.
I’ve since discovered that the page I previously visited:
does NOT just steer me to more categories of FAQs. The category buttons take me to:
That’s a form much like this one, but with a pre-populated value for the “tags” URL query parameter, and no dropdown for “What part of GitHub is your feedback about?”. So I could have perhaps have used it to report my new feature requests. Do they both send requests to the same team?
Oddly, the category buttons at:
seem to be totally different from the dropdown values of “What part of GitHub is your feedback about?” at:
So maybe the 2 forms have 2 different purposes? It all reminds me of:
BTW, who am I contacting via this form? Are you GitHub employees? Microsoft employees? Other?