How many time should I wait for a ticket response?

I submitted a simple, but essential, ticket a week ago and until now I haven’t had a response. I understand that GitHub is such a big company, and probably they receive a lot of tickets but, for this same reason, I’m afraid my ticket can be not answered after some time.
So, what is the predicted response time? Does this apply to all tickets or can a simpler get faster response?
Thank you.

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