How do I get support for the github shop?

Sorry to post here, but I have not found another way. 

I have bought the same thing on the github shop twice (a github onesie for a friend who had a baby), received a confirmation of the order and money docked from my credit card but the stuff never shipped. 

I tried writing to shop@github.com as that seems to be the support channel, but received no answer. 

So my question is: what should I do at this point?  

Hey @riffraff

Thanks for being here! Please message us at community@github.com, and we’ll see what we can do. Feel free to reference this post and ask for Andrea. 

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