GitHubSaasのサポートについて

Currently, we are considering introducing the SaaS version of GitHub in-house.

Therefore, we are investigating support contents.

Could you tell me the support contents of GitHubSaas?

Correspondence method: E-mail / phone support

SLA: What kind of SLA contract will be

(Example: Incidents are managed with tickets, and incidents are handled differently for categories such as “Urgent”, “Important”, and “Normal”)

Response time: What time to what time

Thank you