Currently, we are considering introducing the SaaS version of GitHub in-house.
Therefore, we are investigating support contents.
Could you tell me the support contents of GitHubSaas?
Correspondence method: E-mail / phone support
SLA: What kind of SLA contract will be
(Example: Incidents are managed with tickets, and incidents are handled differently for categories such as “Urgent”, “Important”, and “Normal”)
Response time: What time to what time