Hey,
there is a personal ticket from me on https://support.github.com/ that has not been answered in over a month. (For obvious reasons, I won’t paste its contents here.)
Is there any kind of ETA on this? How does GitHub support work during the pandemic and what should/can I do from my side to have my issue solved?
BR
~phoe
Welcome!
Do you have a ticket reference? I can’t find anything associated with your username or primary email address.
Alternately, you can tell me the general subject area and I can tell you if it’s normally a long wait for those tickets 
Hey! Thanks for the welcome
The ticket number is #852169 - I assume this is what you mean.
Thank you - my search should have picked that up, so clearly I did something weird.
Unfortunately yes, this is one of the more complicated tickets and they can take some time. I have highlighted your situation to the team in case it’s something that might be sorted more quickly than most but I suspect that may not be reality.
I’m sorry I can’t be of more help here. I hope you get some word soon.
OK - thank you for the response and the clarification. I’ll wait some more and perhaps try to query again if I don’t get any response by the beginning of 2021.
Thanks! This solves my question.
I unfortunately need to bump this topic well before 2021, because the situation in question is escalating.
A related ticket #933183 was created with more details, with a more-suitable category this time.