Github support does not respond after 20 days

Hi, I created a ticket 20 days ago and github support still doesn’t reply.
I read this in the github support page

"For standard non-urgent issues, we offer support in English 24 hours per day, 5 days per week, excluding weekends and national U.S. holidays. The standard response time is 24 hours.

For urgent issues, we are available 24 hours per day, 7 days per week, even during national U.S. holidays."

So what could be the problem ?
Do I need to do something about it ?

I have the same issue, does your ticket appear as “closed” too?

No, mine appears as Open Ticket