Github support and flagged accounts

Does anyone knwo how long it takes the support team to respond to support tickets? Or if thee’s even a paid support option to get some sort of response?

I opened an account last week, created a few gists for a Medium post I was writing, and the account was immediately flagged for some reason. I opened a support ticket a few days ago,but no response from anyone yet.

It’s been a really bad first experience here, and it’s slowing down other work now.

Hello @darrendevz !

Thank you so much for joining the GitHub community!  We apologize for any inconvenience in your first experience. We do our best to respond as quickly as possible to all tickets and are currently working on some efforts to allow us to shorten our average response time.

This question is already answered in another thread here. I’d recommend checking there for your answer. In an effort to keep the Community Forum organized and make it easier for other users to find information, we ask that users continue the conversation in existing threads, instead of opening new ones about the same topic. For this reason, I’ll be closing this topic, and you can continue the conversation in the original thread, if you’d like.

Thanks for your patience and understanding!