We have a web site that uses the github rest api and a valid access_token to publish page with support issues from a private repository. The app caches the result for 24h and issues a handful of requests per day. Every worked fine until the IP has been blacklisted. Now every request returns 403. The same identical request works from a cloned web server with a different IP. Obviously we can’t create new public web sites every few days.
What is Github policy’s about blacklisting a customer with paid accounts? Can we get a notification, or some notice? And most importantly, I’m pretty sure that we didn’t even get close to any api limit. Why has the site been blacklisted?