Github Renewal is rejected twice

Hi Team.

Hope you are good and safe.

I have submitted my renewal application for the Github student pack twice. But My application was rejected due to insufficient details even though valid up to a year is already printed on the document. My college ID and student status document both document have all the details which confirms my student status, But still it is rejected.
I have also tried to contact support team but again they have ask me to reapply. As per the github guidelines I am sure that my documents are sufficient. Please find below note from github blog -
If you do not understand why your application wasn’t approved, contact us for individual assistance

I request you to kindly check and confirm what is the reason for rejection, so that I can reapply.

Thanks,
Krushna

Hi Team,

My pack has been renewed.
Thank you!

Regards,
Krushna

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