Thank you for being here. The primary course of action is to contact private support to get this resolved. Unfortunately, we can’t discuss specific account details in the public forum.There are similar posts found here from other users who have experienced the same situation; checking there may be able to give you some helpful info/insight.
In an effort to keep the Community Forum organized and make it easier for others to find specific information, we ask that users search for any existing threads regarding the same topic before opening new ones. For this reason, I’ll be closing this topic; I sincerely apologize for the inconvenience this has caused you.
Thank you for understanding, it is greatly appreciated!