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Email unreachable, password lost, cant create support online #22119
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Hello community, Without notice, because a new french law allow them to, my provider recently deleted the email I use on Github. I tried to create a support with the form but I cant send it because it requires a valid email (list is empty for me and is required) Anyone know how I can get someone from the support team to help me changing my email ? Thanks for reading me. |
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Replies: 2 comments
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Hi there! 👋 Welcome to the Community! If you use an Incognito or Private browsing window, you should still be able to get in touch using our contact form, even if you’re unable to login. Your issue would require direct contact with the support team. When you’re logged in, if the contact form is showing you an empty dropdown for email addresses, could you share a screenshot of that and which browser you’re using? It should definitely display a list of any registered email addresses you have on your account. (please do not share screenshots that reveal personal information) |
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Hello ! Thanks for your answer. I’m using Mozilla Firefox for Ubuntu 78.0.1 (64-bit) but I don’t think this is related to browser. Here is two screenshots in one file :
The issue there is that I never verified my email & set a backup one. Won’t happen again 😅 |
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Hi there! 👋 Welcome to the Community!
If you use an Incognito or Private browsing window, you should still be able to get in touch using our contact form, even if you’re unable to login. Your issue would require direct contact with the support team.
When you’re logged in, if the contact form is showing you an empty dropdown for email addresses, could you share a screenshot of that and which browser you’re using? It should definitely display a list of any registered email addresses you have on your account.
(please do not share screenshots that reveal personal information)