Can't recovery account

Hi, I’am sysadmin in a company using github so, one of my users can’t access to his account beacause he lost his two factor codes in Google Auth and his two-factor recovery code, also he can’t verify an alternative factor to recovery access. How can I recovery access to his account?

Hi @otisnado,

Please have your colleague open a support ticket with our private support team, from the email attached to his account. Our private support will need to examine his account to see what options are available to him. We’re unable to do that here in the Community. Thanks!

Hi, @wordsoup

Thanks for your answer, can you explain me how to create the ticket?

Regards

Hi @otisnado,

Sorry for leaving that bit out! You can open a ticket via our contact form. I hope that helps.

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