Cannot invite user to organization

Hi,

I added some users to my organization and it worked well as usual with one exception: I get the message “Sorry, <email> cannot be invited <organization>.” and I don’t know why.

Adding via username is also not possible; the username is shown greyed out and I cannot select it.

Has anybody an idea why this can happen and what I can do to find out the reason?

Thanks in advance.

@t7l Because figuring this out might involve talking about specific account names and taking a look at your organization account, I think we’d be better able to help via private email support. Can you send us a message at git.io/c so we can take a closer look? Thanks!

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Sure, thanks for the reply. :slight_smile:

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Hi Nadia,

Any info you can share as to the resolution?  This is happening to us as well.

Dan

Hi @danchisholm,

As mentioned above, because figuring this out might involve talking about specific account names and taking a look at your organization account, I think we’d be better able to help via private email support. Can you send us a message at https://github.com/contact so we can take a closer look? Thanks!

Same issue here :frowning:

@mchldln

Same here. It would be good to have a troubleshooting on this. 

The user seems valid, does not have a pending invite and is not already in the org.

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I had the same problem as you. I clicked “Opt out” button, that’s why I was not be able to get invitation. It was resolved by writing to the support: https://support.github.com/contact. They removed my opt out and I have got invitation.