Cannot enable two-factor authentication

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#1

I’m enabling two-factor authentication, but I cannot go to next step.
Both way of “Using an app”, and “Using SMS” do not work. There are screenshots below (2 in single img).

image
image752×1442 50.6 KB

[SMS]
When I click Send authentication code button, spinning circle spins and I cannot get SMS text msg.

[APP]
When I take a picture of QR code and input code from application, I cannot click continue button. It is waiting for some response and only a spinning circle appears.

Is there any solution available?

1 Like
#2

we have the same problem (user utagalli). Ticket #1406533 created.

#3

Hi @berry2971 thanks for reporting this. I’m trying to reproduce it and I’ve just successfully set up a new OATH TOTP app using Google Chrome 97. Could you please let us know the following to help us investigate?

  • What web browser (including version) are you using?
  • Does this fail in an incognito or private browsing window (to rule out any extensions)?
  • Do you have any network security or proxy software running, and if so, can you disable it or try from another network?

Thank you for this information!

#4

It solved, and ‘waiting’ was solution… at least for me.
Many retrials(upper than 5 times?) in short period might have caused problem like this, I guess.

#5

This issue was solved without any action, but for your information I attach answer.

  • Chrome 96.0.4664.45 (64bit)
  • I haven’t tested in private mode.
  • I was not using proxy or something like that.