BUG: Converted Personal Account to Organization but it became Open Source & now all repos are locked

I followed the instructions on GitHub to convert a personal account to an organization (https://help.github.com/en/articles/converting-a-user-into-an-organization) but after the transition when I login with the new organization owner account, all of my private repositories are locked due to a billing issue and my account is Team for Open Source (which doesn’t allow private repositories). If there was a billing issue, the conversion should have failed, not converted me to an open source org and locked all my repos. And then in the billing page when I try to upgrade it says the upgrade will happen 5 days from now? My entire development team can’t just stop working for 5 days. This is unacceptable. 

Screen Shot 2019-10-14 at 5.51.25 PM.png

This makes no sense. I’m trying to upgrade my plan to unlock the repos, when I click upgrade, the options are Team or Enterprise. Even when I choose enterprise and pay for it, it thinks I’m trying to downgrade and says I’ll have to wait until the next billing payment. I’m not downgrading, I’m upgrading.

Hi @thejkfever,

Thank you for reaching out to our private support for help with this.  Awaiting their assistance will be the best option in this matter.

Unfortunately, it can take a little bit of time to receive a response from GitHub Support depending on the nature and severity of issue. We do our best to respond as quickly as possible to all tickets and are currently working on some efforts to allow us to shorten our average response time.

This question is also mentioned in another thread here. As mentioned in that other post, we can’t discuss specific account details in the public forum.  In an effort to keep the Community Forum organized and make it easier for other users to find information, we ask that users continue the conversation in existing threads, instead of opening new ones about the same topic. For this reason, I’ll be closing this topic.

Thanks for your patience and understanding!