Aproval of Student package

I was denied access to the student pack because my enrollment image (what I used for proof of student) I had blacked out personal information on the page is that why? I have just submitted another request with it undoctored. Is that going to work? I also have my transcript i got from my college account, but it says it is unofficial due to this being my first semester. which should i use,

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:wave: Welcome!

We don’t have visibility on your application here, but it does sound likely that if incomplete documentation was submitted that they would decline the application.

Transcripts (even ones that say unofficial) should also be acceptable documentation. If you have specific questions about your application, you’ll want to contact our support team directly: