Application rejected with same proof as a classmate

I applied for the Student Developer Pack with the same Proof as a clasmate of mine, but he got accepted an me not. I was told i need to provide further proof im an school but i dont have any other proof. So my question is, why was my friend accepted with the same document but i got rejected

:wave: Welcome!

I’m afraid we are not part of the Education team, and we don’t have any visibility on this. If you have any queries, you will have to open a ticket and wait for a reply from the Education team.

The Problem is, if i open a Ticket, it doesnt matter what i write in it, i always get the same automated response