Account flagged

Hello my account:

Has been flagged since Jan 22 with no explanation. I have sent mutliple requests, both via the website and directly via However I have received no response at all other than the boilerplate acknowledgement. Any advice?

Hi @cup ,

Thanks for being here! I wish I had better news for you, however, the only folks equipped to assist with this type of request are our private support folks, and a reply might take a few days. We can’t discuss specific account details here and for that reason I’ll be locking this post. Please be on the look out on your email for a reply from our accounts support team.