A github appeal?

Hi there,

My friend recently went on holiday to Iran.  She didn’t use github over there but she had her laptop.  Now that she’s back in the UK where we live, when she tries to access any private repo she gets a message saying that access to private repository services and paid services has been suspended for her account because she seems to be located in a sanctioned region.  She filed an appeal a few days ago but hasn’t heard anything.  Does anyone know how she can speed this process up?  She absolutely needs github for her job!

Thanks!

Hi @suleymanabdi,

Thanks a lot for being here!  Only the folks at private support can help with this.

Unfortunately, it can take a little bit of time to receive a response from GitHub Support depending on the nature and severity of issue. We do our best to respond as quickly as possible to all tickets and are currently working on some efforts to allow us to shorten our average response time.

Thanks for your patience and understanding!

Since this is a public forum, we are unable to discuss specific account details here, for this reason, I’ll be closing this topic.