2-factor recovery code not working at Password Reset Page

I can’t able to find “Enter a two-factor recovery code” at “Reset your password” Page.

I forgot my GitHub account password. And also I can’t able to access my 2-factor authentication app because my phone was lost.

But I can able to access my email account which I opened for GitHub and I also have all the recovery code.

Kindly suggest as I urgently need to get back my account.

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I can’t able to find “Enter a two-factor recovery code” at “Reset your password” Page.

I forgot my GitHub account password. And also I can’t able to access my 2-factor authentication app because my phone was lost.

But I can able to access my email account which I opened for GitHub and I also have all the recovery code.

Kindly suggest as I urgently need to get back my account.

Hi @MyanmarHighSociety-GIT. If you’re having trouble accessing your account due to lost two-factor authentication I’d recommend reviewing the options on this page for regaining access. You may need to contact GitHub support directly via the contact form as we aren’t able to assist you in a public space such as the community forum.

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We tried to contact GitHub support for 3 times, tickets are issued and it has been almost a week, but there isn’t any response from their support team so far. That’s why, I’m trying to discuss here in order to know if someone else has already experienced similar issue.

For the instruction in the link you mentioned, it doesn’t work for my case since the link itself is not there at Reset password page.